Last updated: May 25, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between Vyquora ("Company," "we," "our," or "us") and the health system, provider organization, or authorized entity ("Client," "you," or "your") accessing or using the Vyquora care coordination platform ("Platform").
By executing an Order Form, Statement of Work, or by accessing the Platform, you agree to be bound by these Terms. If you do not agree, do not access or use the Platform.
Vyquora provides an AI-native referral coordination and care management platform that tracks referrals from initiation to completion, delivers real-time alerts on coordination gaps, and generates documentation supporting HIPAA compliance and CMS reporting requirements.
Services are provided pursuant to the applicable Order Form or Pilot Agreement executed between Vyquora and the Client, which specifies the scope, pricing, implementation timeline, and service level commitments.
To the extent Client is a Covered Entity under HIPAA and uses the Platform to process Protected Health Information (PHI), Client must execute a Business Associate Agreement (BAA) with Vyquora prior to transmitting any PHI. The BAA governs the handling of PHI and is incorporated into these Terms by reference.
Client is responsible for ensuring that its use of the Platform complies with all applicable HIPAA requirements, including obtaining necessary patient authorizations where required.
Client agrees to use the Platform solely for lawful purposes and in accordance with these Terms. Client shall:
Access to the Platform is provided on a subscription basis as specified in the applicable Order Form. Fees are due in accordance with the payment schedule set forth therein. Failure to pay fees when due may result in suspension of access following written notice.
All fees are non-refundable except as expressly stated in the Order Form or as required by applicable law.
Vyquora retains all right, title, and interest in and to the Platform, including all AI models, algorithms, software, documentation, and associated intellectual property. Nothing in these Terms transfers ownership of any Vyquora intellectual property to Client.
Client retains ownership of its data, including patient data and referral records input into the Platform. Client grants Vyquora a limited license to process such data solely to provide the services described herein.
Each party agrees to maintain the confidentiality of the other party's Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care. Confidential Information does not include information that is publicly available, independently developed, or lawfully obtained from a third party.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." VYQUORA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. VYQUORA MAKES NO WARRANTY THAT THE PLATFORM WILL MEET CLIENT'S SPECIFIC CLINICAL OR COMPLIANCE REQUIREMENTS.
Vyquora is a technology platform, not a clinical service provider. The Platform is designed to support care coordination workflows and does not constitute medical advice, clinical decision-making, or a substitute for professional clinical judgment.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VYQUORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM CLIENT'S USE OF THE PLATFORM. VYQUORA'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE FEES PAID BY CLIENT IN THE TWELVE MONTHS PRECEDING THE CLAIM.
These Terms remain in effect for the duration of the applicable Order Form or Pilot Agreement. Either party may terminate for material breach upon thirty (30) days written notice if such breach is not cured within the notice period. Upon termination, Client's access to the Platform will be suspended and data will be handled in accordance with the BAA and applicable data retention obligations.
These Terms shall be governed by the laws of the State of Ohio, without regard to conflict of law principles. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Cuyahoga County, Ohio.
Vyquora reserves the right to modify these Terms with thirty (30) days written notice to Client. Continued use of the Platform after the notice period constitutes acceptance of the modified Terms.
For questions regarding these Terms or to request a Business Associate Agreement, contact us at: